Predictive Dialing Systems Reach Out to More Prospects

2007-03-08 10:33:40

( Telephony )



More and more companies are realizing that they can market their products more effectively by reaching the customer directly through telemarketing. Unfortunately, this marketing method is tedious as it takes much time to dial a phone number and get a response from the prospect. Furthermore, most prospecting phone calls only end up in frustration, as only a small number of target customers answer them.

Predictive dialing systems, also known as automatic dialing systems, accelerate the calling process thru automated dialing of a large volume of phone numbers simultaneously, without need of attending employees.

How a Predictive Dialing System Works

Phone numbers of prospects are entered into the company's system database. The predictive dialing system then retrieves the numbers to be called, dials them, and detects any indication that the call has been answered. The system's voice detector can eliminate unproductive calls such as busy signals and answering machines.

Once the targeted customer answers the call, the system transfers the call to a "live" agent for further assistance. The predictive dialing system can transfer many calls at the same time to available lines for immediate handling. The system will also register and classify each outbound call as "no answer", "busy", "answering machine", or "bad number". The system takes note of all unproductive calls and refers them either to live agents or back to the database for redialing.

When you purchase the system, you get the system cabinet which already contains both the hardware and the phone dialing software. The hardware includes components such as the CPU to run the software, drive for backing up and storing information, LAN, modem and access server, administrator console, and agents' telephones and headsets. The software not only stores data of number and status of phone calls, but can also record campaign messages and distribute the calls in a more time-efficient manner.

Benefits of a Predictive Dialing System

You can customize your automated dialing system to assure yourself of a more time and cost efficient way to handle your phone calls. You can adjust the call distribution among your employees. You can monitor phone calls and check on the activities and performance of your staff. You can install security features to block unauthorized inbound calls to cut work distractions.

In effect, you can reach more prospective customers in the least time possible.


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