Predictive Dialer: Making Connections

2007-03-08 10:33:40

( Telephony )



THE INTUITIVE DIALER

A predictive dialer is intuitive phone dialing software that is able to generate more calls and make more valid connections between telemarketers and prospects.

A predictive dialer is a very simple program that performs automatic dialing of phone numbers, instantly detects and discards calls made to machines and voice mailboxes, and connects the calls to telemarketers when a person picks up the other line.

Companies whose main line of businesses is making telesales would benefit greatly from this predictive dialing system. It increases the productivity on the floor because telemarketers are wasting less time on invalid or machine-answered calls . Having a predictive dialer automatically sifts through these calls and will continue to make automatic dialing until a valid connection comes along. It is only at this point where telemarketers will be seeing a connection on their system.

MACHINE DETECTING MACHINE

Every type of predictive dialing system is good at some thing. However your most important requirement for a predictive dialer should be its sensitivity to machine-answered calls. This is the main selling point of phone dialing software; the very reason why you are getting a predictive dialer in the first place.

Any other predictive dialing features are just secondary to the machine-detecting ability of the system. Actually, most of the added features are not really necessary and can jack up the price of the predictive dialing system considerably.

Same as with making any other type of purchase, knowing what your business needs will determine your final buying decision. In terms of predictive dialer, make sure to get only the features that can enhance your company’s efficiency. If they do not, ask your dealer if you can customize a predictive dialing system that has only the functionalities that you want.

In the end, a predictive dialer is all about the proper delegating of tasks. You let machines do the mindless, automatic dialing; and leave the actual connecting to people.


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