Conference Calling – Choosing a Service Provider

2007-03-08 10:33:40

( Telephony )



Today businesses of any size make use of conference calling to communicate with staff, clients, and other businesses. Because of its ability to connect multiple callers simultaneously no matter where the callers are located, conference calling is an effective and affordable tool for business communication.

Finding a good conference calling provider is important to ensure that you get a valuable service. Your selection should depend on your conference calling requirements. For example, if you often conduct large meetings, the provider should have technical capability to support large conference calls or if you have staff located overseas, you should select a provider that offers international conference calling at no extra charge.

Conference call providers offer a range of service options and features. If you conduct meetings regularly, you can choose scheduled conference call services where you can arrange weekly or monthly meetings. Many providers offer online call reservations. You can also opt to get an exclusive conference call number, which you can use at anytime. Participants simply dial the number to join the conference call. This is perfect for urgent or ad-hoc meetings.

You can also look at other service features available such as operator assistance where a live operator will setup and facilitate the conference call and assist you should there be any technical problems. Other services include call recording and playback, event planning assistance, customizing greetings, and more. Identify what conference calling services you need and then proceed to look for the best provider.

In choosing a conference call services provider, price is definitely an important factor. However, one other important thing to consider as well is the quality of the call. Whether you will be using audio conference calling or video conference calling or both, the quality of the call will affect the success of your meetings.

Some questions to ask are - How fast is the exchange of data? Is the connection reliable? Is the reception clear? Are there any delays or interruptions? Be sure to select a conference call provider than can guarantee a high quality service. Take advantage of free service trials and contact present and past clients to check the company’s record.


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