Answering Services - Your Business Tool

2007-03-08 10:33:40

( Telephony )



In any business, communication is important. Potential clients are always anticipated to call, fax or email. Most deals are best made through calls. Nevertheless, there are many instances wherein we are not available to entertain calls.

There are various options to choose from. One of which is an answering service.

Of course, you are looking for a cheap telephone answering service. Cost is always a consideration. But also note that you have to choose phone answering services that will be professional in taking your calls. Otherwise, what you think you are saving may actually cause losses.

Find dependable phone answering services. There are call answering services that would adapt a personalized greeting you choose. Medical answering services, for example, ask the service to follow a certain protocol in administering patient's calls. Answering service agents are trained before employed.

If you have a bigger market and expect calls 24/7, you might want to opt for a 24-hour telephone answering service. This might be more costly, but given a trustworthy answering service, it will be worth your money. Staffs in these answering services are available throughout the day, even during holidays.

Depending on the answering service you employ, you can be charged monthly or for longer time periods. Some have flat rates while others are paid per call received. It is wise to have a trial period with the service first before engaging in long-term leases.

From time to time, check your call answering services to see how they handle your business calls.

An automated answering service is prone to human errors: names can be misheard; messages can be mixed-up, etc. Nonetheless, it will still prove to be a bargain for companies.

Trying answering machines is another option. The machine will automatically play your pre-recorded message. This will not be as efficient call answering services but for small businesses, it would be enough. Some complain of lost messages or mechanical failure.

Virtual answering services are evolving and becoming more popular as business tools. No longer are they just for answering your calls, but they can be instruments to help your business grow.


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