A Guide In Choosing Teleconferencing Services

2007-03-08 10:33:40

( Telephony )



Choosing teleconferencing services if you are planning to implement reservationless conferencing throughout your company is more complicated than you may think. There are a lot of companies offering this kind of service at a reasonable price. You have to know which features you need and which you don't, to be able to make a good decision.

If you expect to use teleconferencing services with operator-assistance for big, critical, company-wide events, you may want to consider features beyond the price. Since this service will be available for all your employees at any given time, you need to go with a reputable company. You may want to check how long the company has been around and how long they have been managing these types of features. You have to check if they have the capabilities to handle the conference calls that you will hold. You can get the most sophisticated teleconferencing service available, but you may not need all its features.

Another important factor that you have to check is the company’s operators. You want to go with a company which has well-trained operators. You want operators who can effectively handle the volume of calls per conference call. You do not want an operator who does not know how to correctly patch in people into the conference. You can check this by calling the company’s customer service line and gauge how helpful the agent was in accommodating your call.

There should also be sufficient technical support for teleconferencing services. Although most teleconferencing software is user-friendly, it is important to determine the availability of technical support to troubleshoot problems.

You may also want to check if the company offers local numbers for conference calls. Participants simply call the local instead of an international number to connect to the conference. This particular feature is very attractive as they save a lot of money for the company.


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