IVR HOSTING FOR CUSTOMER SERVICE

2007-03-08 10:33:40

( Business )



Interactive voice response system or commonly known as IVR systems is a telephone technology using touch tone system to connect to a database to host information. Human interaction is not needed over the telephone to gather data since IVR hosting allows a predetermined information to be given to the user. It is usually use by banks and credit card companies to provide information on standard queries of customers regarding their accounts and services. Thus, customers will not be required to personally talk to its staff.

Benefits of IVR Hosting

IVR hosting need not require a large investment. The host service provider will provide the needed IVR hosting hardware at their facilities. There will be no onsite maintenance cost for your business as well as cost on support requirements. Also, no human resource needed to maintain the IVR system from your office.

An efficient IVR hosting reduces the cost of handling calls as well as provide a round the clock service availability to customers. IVR hosting service provider configures its system to suit the requirements of your company for your IVR hosting needs.

Programming and integration is not required with IVR hosting. Also the IVR host can easily divert calls from their in house call center to your office, remote location or even voice mail box.

Process of IVR Hosting

The IVR hosting service providers assess your company’s need for IVR. They will determine your business requirement in relation to IVR telephone system. An assessment of call flows, applications, calls routing, and security measures is going to be conducted to determine how to encrypt data into your system. The IVR hosting service provider will assign a hosting account manager to manage the account and coordinate with you regarding queries on your account.

IVR hosting allows you to upgrade your services to your customers queries at the same time allows you to focus on your core business of production and marketing. IVR hosting service provider will take over customer service for you.


All rights Reserved © Tradenet Services srl
Do not duplicate or redistribute in any form.