Automated Dialing: The Business of Connections

2007-03-08 10:33:40

( Telephony )



THE AUTOMATIC CONNECTION

Companies whose line of business is selling can benefit from using automated dialing systems. Automated dialing is also referred to as predictive dialing system and is a technology that dramatically increases the calls that businesses can make in any given day.

The reality is that a telemarketer makes sales through the sheer volume of calls he makes. When you are able to make more calls, you increase your chances of closing a deal and generate more business for the company.

There are many types of automated dialing applications available in the market; but the best are the ones that can recognize answering machines and voice mails and be able to react to them fast. The main value of a predictive dialing system is that it makes the job of a telemarketer more efficient as the automated dialing system connects the telemarketer only to valid calls that have an actual person on the other line. If your automated dialing system does not have a good machine detection system, then it is just a waste of investment.

HELLO, IS ANYBODY THERE?

Before the introduction of the automated dialing system, telemarketers wasted a lot of valuable time making dead-end calls or calls answered by machines and voice mails. This has changed with predictive dialers as every call transferred to a telemarketer is a valid, connected call. All the telemarketer has to do is wait for the system to connect him to a prospective client on the other line and then deliver the sales pitch.

If you are in the business where being able to generate more connected calls is important, then automated dialing may be the solution that can boost your company’s productivity to significant levels. You just make sure that the system you are going to choose can be adapted or modified to meet your specific business needs.


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