Mail Order Management: Fulfilling the Order Cycle

2007-03-08 10:33:40

( Computers )



ORDER PLACEMENT AND DELIVERY

Mail order management is essential to any company who is in the distribution or selling business, whether wholesale or retail.

Mail order management systems are designed to address every company’s order cycle needs, from order placement to order fulfillment and everything else in between. They are a set of applications that can be used separately or integrated into your company’s proprietary programs.

Under mail order management programs are specific applications that target a particular stage in the order cycle. Purchase order management provides solutions in so far as handling of purchase orders are concerned. Purchase orders or PO’s can be complicated because there are several steps that must be accomplished before it becomes valid. Having a purchase order management shortens the waiting process by automating most of the tasks involved like verification and approval.

ORDER FULFILLMENT

Another component of mail order management is the order fulfillment application. This is one of the more crucial aspects of the order cycle because so many things can go wrong in so many different levels. When a purchase is made in your company, the program captures all the details of the order from the item description, to quantity, to delivery date. All of these things must be correct or you may have an unsatisfied client on your hand.

The strength of mail order management systems is the high level of customization that it affords its users. While you can buy generic applications at a more affordable price, you will be better off buying an order manager program that is tailor made to your company’s special management needs.

Before you buy any mail order management program, make sure that their system fits right into the type of business that you have. To ensure that you are on the right track, study the industry and take note of the mail order managers that your contemporaries and competitors are using and go from there.


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