Wireless CRM - Your Company's Future

2007-03-08 10:33:40

( Computers )



Wireless crm or wireless customer relationship management is fast becoming the newest gadget in sales. With the ability to access customer data in real time, transmit customer data back to the head office, update reports and inventory, it’s no wonder companies are tripping over themselves to avail of this great new invention. But is wireless crm really for you? Has your company reached that stage where the advantages of using wireless crm can be fully realized?

With the monumental amount of capital needed to install and manage a wireless crm network, the total number of customers a company has is a very important factor to take into account when considering installation of a wireless crm network. If you only have say about a thousand customers per month, it is usually more effective to use a simple contact manager program. Not only is it a lot cheaper, it is much simpler to handle.

Moreover, the number of customers you have is not the only factor to consider when installing a wireless crm network. The nature of your business and the profit margins you realize with your customers must also be taken into account. Do you sell products and do you have a high profit margin when you do? If you don’t, the cost you have to pay for your crm packages might not be enough to cover the profit you realize from your customers.

Your people are also an important factor to consider if you’re thinking of availing of those hosted crm packages. Do you think your people are ready to handle the complexity of wireless crm or are your people more comfortable with trusty electric typewriters and analog phones? The pain and the cost of training your people might not justify the benefits of having any type of crm systems installed.

So think this over carefully and lean more about it. A number of wireless crm software review is available in the internet. Researching companies like macintosh crm and sage crm that provide this service will help you a lot in knowing more about this. Wireless crm may not be for your company now but it might be…in the near future.


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