Automated Answering Service: Why You Need It

2007-03-08 10:33:40

( Telephony )



If you are a business owner, you are probably busy most of the time and you are unable to answer all the calls that you are receiving. You can either be on the phone with another client, in a meeting, or out of office to meet with customers. Regardless of the reason, the calls you have not answered may also be lost business. To prevent further loss and to ensure that you do not miss any important call again, you may want to get an automated answering service.

There are several types of phone answering services. An automated answering service acts as an answering machine that can record messages, turn on the fax machine and even alert you if a message has been left. A live answering service means your calls get routed to another source where a person will answer the call and urge the person on the other line to leave a message. Live answering services also send you notification via email or a text message once a message has been received.

Having an actual person answer the calls will make you callers more comfortable in leaving a message. The greeting would feed more personalized and your client will surely appreciate this kind of service compared to a recorded voice from your automated answering service. However, live answering services are more expensive than automated ones.

Calls that you have not answered are routed to a call center that is open 24 hours a day, all days of the week. A receptionist answers the calls for you with a pre-configured greeting and a reason why you are not able to answer your calls. You can even state the estimated time when you are going to return the call. Once the call center has received the call with the caller’s information, they send you a notification usually via email or a text message.


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