Medical Answering Service: On Call

2007-03-08 10:33:40

( Telephony )



ROUND THE CLOCK DUTY

Doctors know very well that medical emergencies have no office hours. In cases of medical problems, your patients will need to be able to contact you regardless of the day or hour.

The problem is that doctors are not always available to take their patient’s call because they have so many responsibilities and other patients to attend to.

That is why a medical answering service is very useful for doctors to have. These phone answering services serve as a virtual doctor’s office where your patients can call anytime for their medical problems and emergencies.

When your patients call a medical emergency answering service, the call is answered by an operator, and depending on the gravity of the medical case, will either route it to your pager service or voice mail. A medical answering service can also be designed to be forwarded via text messages, emails, or fax. You can specify how certain types of calls will be forwarded to you, and once you receive the message, you can then dispose the proper medical attention as the case may be.

TRAINED OPERATORS

Operators of medical answering services deliver prompt and courteous service. Knowing that medical emergencies are urgent and critical, operators are especially trained to be calm and quick on their toes as they connect patients to the help that they need. They are also trained to handle all types of calls, from simple billing inquiries, requests for prescription refills, to “stat” calls such as emergencies, and forward them accordingly.

A medical answering service operates on a need basis. If you are in the office and can take your patient’s calls, then you have no need for a medical answering service at that particular time. The service can be activated and deactivated anytime. This way you pay only for the actual answering services that were used.


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