Call Answering Services: Man or Machine

2007-03-08 10:33:40

( Telephony )



THE BASIC PREMISE

The basic premise of any call answering services is the same – to always answer any incoming call regardless of whether the person being called is there or not.

Call answering services come in so many forms. There is the automated phone answering service which can route the incoming call to a voice mail where the caller can leave a message that the person being called can later retrieve.

The automated answering service can also be programmed to forward all in incoming calls to where you can be contacted like a paging service, email, or another number. This type of call answering services is convenient because you can program the service to wherever you can be reached at that particular moment.

CALL CENTERS

Yet there is another time of call answering service where an actual person receives the call. While the previously mentioned call answering services are good for small businesses and personal use, these types are more appropriate for big businesses or emergency response services. These call answering services are what the industry refers to as call centers.

Big, multinational companies have been employing call centers for their call answering services. These calls are typically after-sales or customer service in nature. Because there is a huge volume of these calls at any given time, big companies have found it more beneficial to hire third party call answering services that can provide dedicated, round-the-clock answering service. By doing so, companies are assured that every call that a client makes is answered.

Call answering services are also very important in emergency response organizations. In this case, an actual life is at risk, which is why every call must be answered immediately and the proper response unit be dispatched to where the medical emergency is.

From the simple voice mail to the complex operations of a call center, call answering services are here to stay.


All rights Reserved © Tradenet Services srl
Do not duplicate or redistribute in any form.