Predictive Dialing: CALLING THE SHOTS

2007-03-08 10:33:40

( Telephony )



The dawn of the Internet have spawned businesses that straddle the globe and have made our world practically borderless. Most of these companies are communications dependent, where interactions are done over the telephone system.

Some of these establishments are dedicated exclusively to making calls; most of which are in the field of sales, marketing, or customer service. Because of the sheer volume of calls made everyday, these businesses rely on a predictive dialing system. The predictive dialing system is a sophisticated, more upscale version of the phone dialing system whose main feature is the auto dialer.

THE SMART CALLER

The predictive dialing system is an improvement over automated dialing. While the auto dialer simply dials numbers from a given list without regard for agent availability, predictive dialers uses a smart program that calculates the ratio of agent calls to client answers, adjusting the frequency of calls made accordingly.

Also, predictive dialing evaluates the calls – it makes assessments in real time, discarding busy or disconnected lines, unanswered calls, or calls taken by answering machines, fax machines and voice automated systems. It filters the calls being made to ensure that agents are engaged only in answered calls. Predictive dialing connects the agents to calls that are properly answered, thus avoiding a lot of unproductive time spent listening to invalid calls like the ones previously mentioned.

MAKING CONNECTIONS

Predictive dialing system is an indispensable tool for companies whose success is dependent on agent talk time or agents engaged in actual conversation – this phone dialing software is a must if you are in the business of making calls because it makes your operations more efficient, giving you more time to focus on improving your agent’s selling or customer service skills.

Phone dialing software, whether it is the obsolete auto dialer or the smart predictive dialer, brings to fore a basic, abiding truth: that while machines can make calls, only people can make real connections.


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