OFFICE RECEPTION DESK AN IMPORTANT AREA IN AN ORGANIZATION

2007-05-02 10:04:19

( Telephony )



Importance of Office Reception Desk

The area for an office reception desk is important to the overall administrative packaging of an organization. It is first area where clients and visitors first come in contact with any office they enter. The way the office reception desk staff handle guests and clients visiting the office gives the first impression on the quality of service the organization can provide and how professionalize are the staff. Thus, receptionist desks must show off a professional and friendly atmosphere to give a good impression about the organization.

Qualification of Receptionists Manning Reception Desks

Receptionists manning the office reception desk must have pleasing personalities and know how to handle queries of guests and clients. They should also know general information about the organization to be able to answer queries of guests and clients pertaining to the overall operations of the organization. Consequently, they should know the specific departments or people to talk to when clients and guests inquire about detailed matters related to the organization’s operations. Clients and guests usually get irritated when receptionists do not know where or who to refer them on salient matters that they want to know.

Receptionists also handle answering telephone calls and connect it to their respective departments or personalities within the organization. Thus, they should have good communication skills and must be respectful in conversing over the telephone to project a professional and friendly service that will not intimidate callers.

Professional Training for Receptionists

Organizations must continuously train their receptionists since they are its front liners that give initial impression about the organization. Thus, there must be regular monitoring of their work performances. Also, put in place feedback mechanism on how they perform customer service through solicitation of evaluation from employees and clients. Customer service, telephone etiquette and organizational familiarization are the basic trainings receptionists must undergo to equip them with necessary skills to handle their jobs and perform at their best.


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