Knowledge base application

2007-05-02 10:04:19

( Financial )



Knowledge base application is an essential part in building an effective and organized company. Knowledge base management is especially useful for organizations that aim to build an online presence to reach a wider audience because knowledge base application can organize many facets of running a global business. There are many features you can expect from knowledge base software like help desk support operations, documents management, and customer support services. In line with this, knowledge base application can provide a powerful workflow system and audience reporting features to make these tasks easier and more integrated.

Knowledge base application is specifically suited for article publishing because it contains different features that can create and delete different articles within a short period. And since knowledge base software also contains a database for all the articles that had been submitted by multiple users, it is easy to retrieve and edit if you need to. Truly, article publishing has never been easier because of the invention of the knowledge base software.

In addition, the articles that are provided can also be customized according to the clients needs and can be used in different formats. So the articles that are submitted can be published in different kinds of software applications. Aside from the article you can publish though, knowledge base applications can also accommodate sound files and movie files and integrate it into the submitted articles. All these features will make the articles more interesting to the visitors and the visitors will surely enjoy the presentation.

After you have all these features, you can then add customer portals wherein your clients can view your files. Your employees and partners can likewise benefit when you create a portal because it is easy to access and convenient. You can create several portals including public access portal, secure portal, and personalized portal to have a better knowledge base management application.


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