ARTIFICIAL KNOWLEDGE
Knowledge base systems refer to an organized data base of information that users can access anytime they have a need for information. Usually, these knowledge base systems are programmed to use artificial intelligence and be able to make the appropriate response based on the information that you provide it.
One type of knowledge base systems is the online knowledge base. Usually this is a part of the after sales support services of different companies. You go to their online knowledge base to find some technical support and troubleshooting guides. The first thing that these knowledge base systems will determine is the type of product that you have.
Generally the interface is a question and answer type. Based on the answers you provide, the online knowledge base will try to isolate the problem and suggest steps as to how to solve them. While it may seem that the online knowledge base responds intuitively, the progression of questions is actually based on a set of instructions as programmed by the system designer.
MORE DATA, MORE POWERFUL
The heart of any knowledge base systems is the breadth of information that it has access to. The more possibilities that the program can recognize and respond to, the more effective will your online knowledge base is going to become.
Not all knowledge base systems are web based; there is knowledge base software that you can use without requiring a connection to the internet. However, an online knowledge base has the advantage of being updated on a regular basis; there is no possibility of using an outdated application.
If you use knowledge base software, you run the risk of having the program becoming obsolete very easily. In this case, you will need to regularly check for software updates on the manufacturer’s web site to make sure that you have the latest program.
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