Telephone Answering System Keeps Clients In Touch

2007-11-12 18:17:23

( Telephony )



Whether you practice your profession solely, or you have a one-man business, you will need a telephone answering system. You have two alternatives in implementing the system: you can buy a telephone answering machine, or you can hire one of the telephone answering services.

Telephone Answering Machine

Telephone answering machines are a relatively inexpensive option. You can spend a few hundred dollars to get one for your office. You must make sure that your greeting message is carefully worded because some potential clients might not leave a message on the machine.

You may begin by introducing your practice or office name. It is polite to insert a short apology following the introduction for your unavailability, before encouraging the callers to leave their name and phone number. It is also important to make a commitment that you will return the call as soon as possible, with a reassurance that the caller is important to you.

You can check the effectiveness of your telephone answering system by asking someone you trust how they felt about leaving messages. The number of callers that hang up without leaving a message is another indication.

Telephone Answering Services

In telephone answering services, an operator will take all your incoming calls after you have closed the office, or when your phone is left unanswered. The service is available twenty-four hours a day, but you will have to pay for a monthly fee. If there is a call for you, the service operator will either locate you at an alternate number, or on a paging device.

The drawback in using this telephone answering system is that your clients might be put off because some operators are rude and inconsiderate, and can leave the caller waiting for unreasonable periods. Check on the service regularly, to be assured of their professionalism in fielding calls intended for you.


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