National Debt Line: An overview

2008-01-03 13:11:54

( Financial )



National debt line is an independent phone hotline service for individuals with financial problems – specifically debt problems in Scotland, Wales and England. Established in 1987, National debt line is now part of a registered charity in the UK whose aim is to raise the level of quality and accessibility of money advice at no cost.

The National debt line’s registered charity in coordination with the UK government, the private sector and money agencies, aim to make available to everyone free and better quality money advice. One of the main objectives of the national debt line is also to increase the value of its delivery to intended recipients.

What the national debt line does
The national debt line phone service offers do-it-yourself instruction or information to callers and generates self-help information sheets and data packs to support this. They also offer professional counseling on all kinds of debts problems ranging from complicated congestion charges to the more common arrears in rent. As proof of the quality of their service, the Plain English Crystal Mark was recently bestowed upon the national debt line for the self-help information pack for Wales and England. The national debt line was also honored with the Community Legal Service Quality Mark.

National debt line performance
National debt line's customer helpline has recorded a very high satisfaction level from among its customers. However, access to the national debt line has not been maximized because it still has a limited capacity. Inspite of this, the national debt line has managed to dispense recommendations for customer debt problems. It has also provided callers with the information they need to be able to act on their specific debt dilemmas. A very high approval rating was reported from satisfied callers with majority of them recommending the service to someone else.

The national debt line gives assistance to callers with regards to setting up debt management plans for Scotland, England or Wales. They also accept email and written inquiries.


All rights Reserved © Tradenet Services srl
Do not duplicate or redistribute in any form.