Pros and Cons About Bespoke Software

2008-01-29 12:46:09

( Online Shopping )



What is Bespoke Software?

Bespoke refers to anything that is customized for the exclusive use of one person or company. Hence, bespoke systems are set up and programmed according the particular needs of one company, and this software cannot be used by another company.

Types of Bespoke Software

You can acquire bespoke software in two ways. One is to hire your own computer programmers or software developers who can write the entire program and customize everything according to company policies and procedures. Developing your own in-house bespoke software will ensure its exclusivity, as it may contain functions that cannot be applied to other companies, especially competitors. The people who have developed the software are at your beck and call, and you can consult them anytime in case of questions or problems in using the software. And anytime you need to, you can have the bespoke system updated to meet changes in organizational policies.

But this is also the most expensive option, because the people who develop the software are under your regular payroll just like other employees of your company.

The second option is to outsource your bespoke software development through an independent company. You don't need to hire any special personnel, and the bespoke software development company may charge you a little less than what it will cost to employ your own staff.

However, this option means that you are totally dependent on the software development company for everything from technical support to updates. And it may take some time before you can get assistance or advice in fixing your system, just in case you run into software operational problems.

Bespoke versus Packaged Software

Another option is to use packaged software. Although this is probably less expensive than bespoke software, it also means conforming to specific system requirements set by the software company.

Packaged software also tries to be more universal as far as users are concerned, but you may also end up with a lot of software features that you don't really need. This will prevent your system from functioning at an optimal level.

At any time, the software company can also create new versions that will nullify the usefulness of the old version. You are completely at the mercy of the company and have no choice but to update your system when that time comes.

Tips for Bespoke Software Users

You have to determine whether your company's operations really warrant the use of bespoke software. A simple business set-up may be better off using packaged software.

You need to maintain close communication with an outsourced software developer. You should ask the developer to train you and your staff on the use of the bespoke software, as well as on how to troubleshoot it in case of problems.


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