openview service desk Software

2008-04-22 17:44:59

( Real Estate )



Are you interested in help desk services and need service desk software. Maybe you’ve heard of the well-known brand name openview service desk software?

What does openview service desk software offer in a nutshell?

- It is the central link connecting your:
o business
o it/business services you provide
o critical infrastructure.

Openview service desk is known for its
- flexibility to incorporate change
- powerful open interfaces
- manage service levels
- adaptable best practices.

Why is a proactive service desk so critical to a business which has e-services? Because every single e-commerce disruption is visible to your customer. What do these disruptions add up to? Not only a huge loss of revenue but also of customers to competitors.

What exactly is openview service desk?
It is a scalable, comprehensive IT service desk solution which has a foundation unified configuration management. If you use this solution you can readily streamline your IT service processes. Not only this – but you can also manage the service life cycle of your IT through service level management capabilities which are comprehensive. It is built on CTIL principles and it leverages industry best practices. With openview service desk, manage your IT services as well as provide effective controls in terms of your service delivery processes as well as critical service support.

The openview service desk solution has openinterfaces which are standards-based. It also has adapters which can be used to integrate with other solutions.

Why has it become the premium solution for enterprise and service providers?

It incorporates:
- a powerful functionality
- drag-and-drop customization
- inventive user interface.

To sum up:
- based on HP ITSM and ITIL best practices
- total help desk management solution which can handle
o end user calls
o infrastructure management solutions events
o automated alerts
- change and service level as well as help desk smart reports
- whole life cycle management, which enables you, the end-user to manage your service levels successfully from the experience perspective of your customer. It gives you the opportunity to run IT like a business
- comprehensive change management solution which allows you to control IT infrastructure change, as well as improve service availability
- and much more…


All rights Reserved © Tradenet Services srl
Do not duplicate or redistribute in any form.