Computer Telephone Answering: Automate for More Profits

2008-10-22 16:41:57

( Telephony )



Every business can expect calls from customer and prospects and it is advisable that a business must have it's toll free number. This shows to the general public that your company is willing to help and ready to answer any inquiry. The telephone is still the quickest and most convenient way to get answers quickly for most customers and prospects.

However, the telephone is also used aggressively by other companies to promote their products, for prospecting and generally to sell their products using cold calling. As a business owner, you want to maximize your employee's time and you want to make sure they engage productive activity and not spend valuable time on the phone explaining to a telemarketer why you don't need their products.

Other companies take it to the extreme by not letting inbound phone calls at all except if there's an emergency. You don't have to go that far because computer telephone answering systems offer a good compromise.

You can use a telephone answering software to prerecord answers to frequently asked questions like directions to your plant or store and other such information. You can use a computer telephone answering system to point them to your website where they can get more information. Sometimes they do intend to go to your website for the information they need but just don't know your web address.

A computer telephone answering system must be easy to navigate to make sure that it's helpful to your customers and prospects. An extension to your sales and support teams should be prominent in the menu options for a touch tone phone. Getting more sales and taking care of your existing customers should be top priority for any company.

In this high tech world that we live in, it would be wise to use the available technology like a computer telephone answering software to maximize productivity and keep costs at a minimum.


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