Online Knowledge Base

2008-10-22 17:40:27

( Financial )



All technical work that involves a considerable number of technical personnel must definitely keep an online knowledge base to save on time and resources. And a knowledge base management system will come in handy to store useful information on how to solve specific problems.

If you have a large technical support staff and if turn over is fast as is most likely for technical support jobs, you will surely benefit from an online knowledge base. This is a system when technicians can access, update and retrieve information about how to solve specific technical problems. Sometimes, those really good technicians find innovative ways to solve difficult technical problems and a work around will be discovered.

An online knowledge base system will let this information be shared within the organization no matter what the location. Even if you have a global workforce. You can seamlessly organize it so that everyone has access to the fastest and easiest way to solve any particular problems.

Also, those senior technicians who are arguably the best at what they do can easily share information with those are just beginning to learn how to solve technical problems. This saves time both for the senior technician and the newly hired technicians as time spent in babysitting will be reduced.

It is also natural for employees to move with their career and find different or similar jobs in other companies. When you use an online knowledge base management system, you can be sure that the technical knowledge stays with the company. It would be smart to ask experienced technician to regularly update the knowledge base.

Maintaining an online knowledge base can be difficult if you don't have a proven system that's known to work. This means that it might be better if you consult professionals who have existing knowledge base solutions that you can integrate with your existing system seamlessly.


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