Net Knowledge Base

2008-10-22 17:41:48

( Financial )



There are many advantages to using a net knowledge base over using the standard manuals and slide shows to transfer knowledge and expertise in solving complicated technical problems. Manuals will always have their place in training new hires but it could not match the convenience and ease of use of a net knowledge base.

An online knowledge base can allow for real time updates to the the body of information available and topics can be organized for quick and easy information retrieval. This is particularly useful if the technician is on the field and needs step by step instruction on how to fix a problem.

Technical support personnel that help customers on the phone can also benefit a lot as they can help a customer even if they have no prior knowledge of a particular issue. There's just so much possibilities when it comes to dealing with technical problems and maintaining a net knowledge base will help personnel to solve problems quicker and easier.

The fast resolution of technical issues can mean a loyal customer and you probably know that the secret in the success of businesses lies in repeat business and referrals.

Another problem that a net knowledge base solves is the relative lack of experience of new hires. They simply haven't have enough exposure to the real tasks that they won't have enough knowledge to arm themselves to solve the problems. With the help of a net knowledge base getting the exact step by step solution to a difficult problem would just be a matter of searching for it using a built in search feature in the knowledge base.

The beauty of the knowledge base is that it saves time for both the expert technicians and the new hires. They don't have to call and talk to each other as oftentimes, the step by step solution is available. If the exact solution is available, the new technician can request for an article discussing that particular problem.


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