PHONE ANSWERING SERVICE: Taking Your Calls For You

2007-03-08 10:33:40

( Telephony )



Whether your business is big or small, the telephone is a reliable tool to get in touch with your clients and prospective customers. Yet, a lot of companies don’t have the time to take all their business calls in a day. And many simply cannot afford to hire a secretary to take those calls. As a result, customers found themselves talking to computer generated voices, leaving voicemails, or pressing numerous numbers in order to reach actual office personnel.

Although complex phone answering systems work to a certain extent, there are times when they result in frustrated clients and loss of potential customers. Thus, the telephone answering service came to life.

A phone answering service company handles your business calls during specified hours in a day when you might be too busy to answer them. There are those who get answering service to take their calls 24/7, but for most, the usual contract goes for just around 8 to 12 business hours in a day.

Phone answering service comes in different types. The service can be as simple as forwarding your messages only when you’re out of the office or be as complex as a complete call answering service.

Telephone answering service may also prove to be practical during times when an office may be too hectic to call its clients to make appointments or to call people on behalf of their clients.

You can also hire a phone answering service to take orders for your advertised products. At the same time, it can make phone sales on your behalf. Answering service also lets you hook up your computer to a standard telephone and program it to dial the numbers of prospective customers to make way for computerized telemarketing. Even opinion surveys can be done through telephone answering service.

On the whole, the telephone is without a doubt an integral part of business communication. And an answering service can make sure that you don’t lose clients just because you’re too busy to take their calls.


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