Dial Tech

2008-11-25 12:30:12

( Telephony )



If your business is experiencing growth and you're having problems accommodating all the calls, it could be the right time to hire some staff to answer your calls for you. The good about this is that they don't have to be in your office. With the available technology today, your staff can be halfway across the world yet deliver excellent service to your customers.

Dial tech can help you play the business game like the big boys. Most big companies outsource their call center jobs offshore. It is practical because the cost is significantly lower than if you choose to hire employees from the mainland. The quality of service is also comparable if not better than what you get in the mainland. So big businesses are doing it. Now small businesses can do it too.

With technologies like predictive dialing being more accessible and cost effective, even the small business owner can take advantage of using dial tech to build a virtual call center where the cost is way cheaper. There are some countries that have English speaking workforce, where the educational level is high, and where the cost are just a fraction of what you'll normally pay.

With dial tech, you can even recruit your call center agents yourself. You can post wanted ads on online bulletin boards and hire those qualified call center agents. You supply the technology and they provide with the service you need. A couple of days training usually is enough to make sure that the agents understand the peculiarities of your business.

You can use scripts if it will make you feel better in addition to using dial tech. However, a good conversational flow is what you want between your call center agent and the customer. Great customer service should always be prioritized above standardization.


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